Replacement Policy

Your satisfaction is at the heart of everything we do. We offer replacements under the scenarios listed below, provided the request is submitted within 7 days of delivery by writing to support@iffcourbangardens.com during our service hours (10:00 AM – 6:00 PM, Monday to Saturday).

🔄 How to Request a Replacement

To initiate a replacement, please provide a clear explanation along with relevant supporting photographs or video evidence. Claims submitted without visual proof will not be eligible for processing.

✅ Replacement Eligibility Criteria

Replacements will be provided in the following cases:

📦 Damaged During Delivery

If your item is delivered in damaged condition, please share a photo/video of the damage so we may arrange for a quick resolution.

🔄 Incorrect Product Delivered

If you received a product different from the one ordered, let us know and we will rectify it immediately.

📦 Item Missing from Order

If part of your order is missing, we will promptly dispatch the missing item upon verification.

🚫 Not Eligible for Replacement

Replacements and refunds are not applicable in the following circumstances:

⚠️ Damage Due to Misuse

Items damaged due to improper usage or mishandling are not eligible for return, replacement, or refund.

💥 Incidental Malfunction Damage

We are unable to accept claims related to incidental damage arising from product malfunction.

Note: Returns are not accepted at this time. Replacements will only be processed for the eligible conditions listed above.

📞 CONTACT INFORMATION

If you have any questions regarding these Terms of Service or other legal policies, feel free to reach out to us:

📧 Email Support

support@iffcourbangardens.com

📞 Phone Support

+91 73030 42456

🏢 Office Address

AQUAGRI GREENTECH PRIVATE LIMITED
284, SULTAN SADAN 2, Lane No. 3
WESTEND MARG, Near SAKET
SAIDULAJAB, New Delhi – 110030