Refund Policy

We are committed to ensuring that our customers are treated fairly and transparently. Refunds are initiated only after a thorough review and validation by our internal Quality Assurance team. We strive to make the process seamless and efficient while maintaining the highest standards of verification.

🔄 How to Request a Refund

To initiate a refund request, kindly reach out to us via email, clearly mentioning your order details along with supporting photo or video evidence, if applicable. Once we receive your request, our team will conduct a detailed assessment to determine its eligibility. You will be notified of the outcome of this review at the earliest.

⏱️ Processing Timeline

Upon approval, the refund will be processed within 48 hours and credited to the original source of payment. If you do not receive the refund within the stated timeframe, we encourage you to get in touch with our customer care team for assistance.

Please note that if a refund has already been initiated and is currently in process, any associated reshipment request will be automatically canceled and will not be delivered. We kindly ask customers to choose either a refund or a reshipment, as both cannot be processed simultaneously for the same order.

To ensure accurate tracking and timely resolution, all refund-related queries must be addressed exclusively via email at support@iffcourbangardens.com. This helps us maintain proper documentation and provide you with the most efficient support.

✅ Refund Eligibility Criteria

Refunds are only applicable under the following specific circumstances:

📦 Failed Reshipment Attempts

If your order, including a reshipment attempt, is not successfully delivered to the provided shipping address, we will initiate a full refund after verification.

📋 Exceptional Cases – Unavailable Replacements or Stockouts

In rare instances where we are unable to offer a replacement due to product unavailability, stock issues, or fulfillment constraints, we will issue a refund for the affected product(s) without delay.

📌 Please Note

⏰Time Limit: Refund requests made after 7 days from the date of delivery will not qualify for processing.

📷Documentation: Requests lacking adequate visual proof or documentation will not qualify for processing.

💡Recommendation: We advise all customers to retain delivery-related communications and package images for quick resolution if needed.

📞 CONTACT INFORMATION

If you have any questions regarding these Terms of Service or other legal policies, feel free to reach out to us:

📧 Email Support

support@iffcourbangardens.com

📞 Phone Support

+91 73030 42456

🏢 Office Address

AQUAGRI GREENTECH PRIVATE LIMITED
284, SULTAN SADAN 2, Lane No. 3
WESTEND MARG, Near SAKET
SAIDULAJAB, New Delhi – 110030